Information Systems Journal Statistics

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International Journal of Electronic Customer Relationship Management (IJECRM) [Entry Reviewed: 2018-02-21]
|Subscription required |Not DEST Approved |On Scopus database |Not on Clarivate database |Not refereed according to Ulrichs |Not ranked by ACPHIS |[paper/ejournal] [instructions]

Driven by rapidly changing business environments and more demanding consumers, many companies are searching for new ways to achieve and retain a competitive advantage via electronic customer relationship management (ECRM). The main objective of the IJECRM is to provide a platform for interaction between researchers and practitioners who are dealing with CRM. It also aims to explore solutions to common CRM problems, including how to maximise impact from CRM technology, which warehousing techniques are most effective, and how to create and manage both short- and long-term relationships. Topics suitable for IJECRM include but are not limited to:

  • Electronic customer relationship management (ECRM)
  • CRM strategy
  • CRM marketing
  • CRM technology and software
  • Custom marketing
  • Customer lifetime value
  • Customer loyalty
  • Customer satisfaction
  • Consumer behaviour
  • Customer databases
  • Issues for implementing CRM systems
  • Tools for capturing customer information
  • Solutions for CRM problems
  • Partner relationship management
  • Managing and sharing customer data
  • Business to business market (B2B)
  • Business to consumer market (B2C)
  • Enterprise resource planning (ERP)
  • Supply chain dynamics and uncertainty
  • Supplier relationship management (SRM)
  • E-commerce customer relationships on the internet
  • Supply chain management (SCM)
  • Channel management
  • Demand chain management (DCM)
  • Strategic alliances and partnerships
  • Sales management
  • Manufacturing technology and systems
  • Information technology and systems
  • Supplier and distribution networks
  • Performance measurement and performance indicators
  • Research and modelling
  • Logistics information systems
  • International issues
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Exits to International Journal of Electronic Customer Relationship Management

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International Journal of Electronic Customer Relationship Management

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International Journal of Electronic Customer Relationship Management

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This publication is edited by John Lamp who can be reached at John.Lamp@deakin.edu.au. This page was last updated on 9 August 2013. Individual entries were updated on the date shown against the entry. Although I will attempt to keep this information accurate, I can not guarantee the accuracy of the information provided. Copyright and Privacy information

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